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AI receptionist profile

Smith.ai AI Receptionist: pricing & plan details

Per-call AI answering with live North America-based receptionists as backup, a free tier that answers real calls, and Pro and Enterprise plans sold in call-volume steps.

Primary-source research · Sources checked · No hands-on call testing claimed

Our editorial view

Worth considering for: Businesses that want per-call billing with a human receptionist backup and a way to test on real calls before paying.

Think about: Calls beyond the included allowance are billed separately, and cancellation needs 30 days' notice.

Plans, usage and conditions

The plans below are provider-reported observations. Confirm current pricing, taxes and any add-ons with the provider before subscribing.

Free

$0.00 / month

Included usage
25 calls
Extra usage
$3.00 / call

Commitment: Month to month with no long-term contract; the provider asks for 30 days' notice to cancel.

Plan scope: Self-serve signup; the provider recommends testing in its Quality Studio before turning on real calls.

  • Every call the AI answers counts toward the quota by default; up to 10% of calls can be removed as spam each billing cycle, and numbers on the provider's spam list are filtered before answering.
  • The 25 included calls are real calls; the page lists separate monthly allowances of 25 test calls and 50 simulated calls on this plan.
  • Support is self-serve; dedicated onboarding and live phone, email and chat support start on Pro.

Plan sources: 1 · 2

Pro (75 calls)

$150.00 / month

Included usage
75 calls
Extra usage
$2.50 / call

Commitment: Month to month with no long-term contract; the provider asks for 30 days' notice to cancel, and plan changes start the next billing month.

Plan scope: Self-serve setup with dedicated onboarding and live support.

  • Pro is sold in call-volume steps; the page also lists 150-call and 300-call steps at higher monthly prices with lower extra-call rates.
  • Spam filtering and the 10% spam removal allowance work as on the Free plan.
  • Adds custom SMS branding and live phone, email and chat support over the Free plan.

Plan sources: 1

Enterprise (300 calls)

$500.00 / month

Included usage
300 calls
Extra usage
$2.17 / call

Commitment: Month to month; the provider also offers a 6-month plan with rollover calls and a lower per-call rate on request.

Plan scope: Sold through a consultation; the provider builds and runs the setup.

  • Volume steps of 500 and 1,000-plus calls are listed at higher or custom prices.
  • Includes full-service setup, custom AI prompting, custom integrations, multi-location support and a dedicated success manager.

Plan sources: 1

Before you sign up

Write down the questions your callers ask, the hours you need covered and the situations that must reach your team. Test those cases on your intended plan, including a failed transfer and an unavailable appointment time.

Use the side-by-side comparison to check alternatives. Our buying guides explain how to compare usage and evaluate your own call flows.

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Sources and scope

Provider-reported means the claim comes from the provider's published material. It does not mean we independently reproduced the feature or measured its quality.

Read our methodology and funding disclosure.