Frontdesk (My AI Front Desk): pricing & plan details

Primary-source research · Sources checked 2026-09-08 · No hands-on call testing claimed

Our editorial view

Worth considering for: Small businesses that want phone answering bundled with chat, SMS, CRM and follow-up automations in one subscription.

Think about: Basic does not answer calls; Business-in-a-Box uses prepaid overage credits. Check the included credit pool and auto-reload rules.

Plans, usage and conditions

The plans below are provider-reported observations. Confirm current pricing, taxes and any add-ons with the provider before subscribing.

Basic (no voice minutes)

$20.00 / month

Included usage: 0 minutes
Extra usage: Not applicable

Commitment: Monthly; $16 per month billed annually. The provider states no contracts and cancel anytime, with a 7-day free trial.

Plan scope: Positioned for individuals evaluating the platform.

Includes no voice minutes, so it does not answer phone calls; it covers 10 chatbot conversations, 40 SMS and email drafts for evaluation.
No monthly overage credit pool is listed for this plan. The page's overage table lists a voice credit rate for Basic and Business plans while the Basic plan card states it includes no voice minutes; whether Basic can use voice through purchased credits is not established here.
Retains the last 20 logs with one editor seat and a 2-page knowledge base.

Plan sources: 1

Business-in-a-Box

$99.00 / month

Included usage: 200 minutes
Extra usage: $0.25 / minute

Commitment: Monthly; $79 per month billed annually. The provider states no contracts and cancel anytime, with a 7-day free trial and no credit card.

Plan scope: Positioned for growing small businesses; includes a verified outbound number and Zapier.

Overage is charged in credits: 25 credits per voice minute at 1 credit = $0.01, which is $0.25 per minute as recorded here. The plan includes 1,000 overage credits each month (40 voice minutes at that rate) that expire monthly; after that, auto-reload buys 1,000 credits for $10 and purchased credits do not expire.
Voice minutes cover phone calls and website voice chats together.
Outbound calls are capped at 20 per day; 100 chatbot conversations and 400 SMS per month are included, each with its own credit rate for overage.
Knowledge base is limited to 20 pages, with 2 editor seats, 3 notification recipients and the last 200 logs retained.

Plan sources: 1

Before you sign up

Write down the questions your callers ask, the hours you need covered and the situations that must reach your team. Test those cases on your intended plan, including a failed transfer and an unavailable appointment time.

Use the side-by-side comparison to check alternatives. Our buying guides explain how to compare usage and evaluate your own call flows.

Visit provider

Sources and scope

Provider-reported means the claim comes from the provider's published material. It does not mean we independently reproduced the feature or measured its quality.

Frontdesk pricing page: Basic and Business-in-a-Box prices, included voice minutes, credit pool, credit value, auto-reload and per-minute credit rate
Observed 2026-09-08 · provider-reported

Read our methodology and funding disclosure.